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    STARBOUND LABS / LEGAL

    Privacy Policy

    Last updated: June 3, 2026

    This Privacy Policy explains how Starbound Labs, LLC (United States) and Starbound Labs ltd (United Kingdom), collectively "Starbound Labs," collect, use, disclose, store, and protect personal data when you use our website, platform, and related services. This policy is intended to address applicable requirements under the UK GDPR, EU GDPR, and related data protection laws.

    1. Data Controllers

    Depending on your relationship with us and where you are located, the controller of your personal data may be Starbound Labs, LLC and/or Starbound Labs ltd. Where both entities jointly determine processing purposes and means, they may act as joint controllers.

    Controller contact for privacy requests: support@starboundlabs.com

    2. Categories of Personal Data

    We may process the following categories of personal data:

    • Account and identity data (name, email address, account credentials)
    • Technical and usage data (IP address, device/browser metadata, logs, analytics events)
    • Communications data (support requests, messages, email correspondence)
    • Transaction and service data (service interactions, preferences, configuration data)

    We process personal data only where we have a valid legal basis. Depending on context, this includes:

    • Contract: to provide and maintain our services and user accounts
    • Legitimate interests: to secure, improve, and administer our platform
    • Legal obligation: to meet legal, tax, accounting, and regulatory duties
    • Consent: where required, such as certain marketing or non-essential cookies

    4. Sharing of Information

    We may share personal data with trusted processors and service providers (for example hosting, analytics, customer support, and communications tools), professional advisors, and authorities where legally required. We do not sell personal data.

    We require processors to handle personal data under contract, with confidentiality and security obligations, and only on our documented instructions.

    5. Data Retention

    We retain personal data only as long as necessary for the purposes described in this policy, including service delivery, security, legal, accounting, and dispute resolution obligations. Retention periods vary by data type and business need.

    6. Security

    We implement appropriate technical and organizational measures designed to protect personal data, including access controls, monitoring, encryption in transit where appropriate, and least-privilege operational practices. However, no method of transmission or storage is completely secure.

    7. International Data Transfers

    Where personal data is transferred internationally, including outside the UK or EEA, we implement appropriate safeguards where required by law, such as the UK International Data Transfer Agreement (IDTA), UK Addendum, or EU Standard Contractual Clauses (SCCs).

    8. Your Data Protection Rights

    Subject to applicable law, you may have rights to:

    • Access personal data we hold about you
    • Request correction of inaccurate or incomplete data
    • Request deletion of personal data
    • Request restriction of processing
    • Object to processing based on legitimate interests
    • Request portability of data you provided to us
    • Withdraw consent where processing is based on consent

    To exercise these rights, contact support@starboundlabs.com. We may need to verify your identity before fulfilling your request.

    9. Cookies and Similar Technologies

    We use cookies and similar technologies to operate the platform, improve functionality, understand usage, and support security. Where required by law, we obtain consent for non-essential cookies.

    We use Microsoft Clarity, a behavior analytics service provided by Microsoft Corporation, to understand how users interact with our website. Clarity collects data including mouse movements, clicks, scrolls, and session recordings. This data is processed by Microsoft and is subject to Microsoft's privacy policy, available at privacy.microsoft.com. Microsoft Clarity is GDPR compliant. For more information on how Microsoft uses this data, visit docs.microsoft.com/en-us/clarity/faq.

    10. Children's Privacy

    Our services are not directed to children in violation of applicable laws. If you believe a child has provided personal data unlawfully, please contact us so we can investigate and take appropriate action.

    11. Complaints

    If you are located in the UK, you may lodge a complaint with the Information Commissioner's Office (ICO). If you are in the EEA, you may lodge a complaint with your local supervisory authority. We encourage you to contact us first so we can try to resolve your concern.

    12. Changes to This Policy

    We may update this Privacy Policy periodically. Material updates will be reflected by an updated "Last updated" date and, where required, we will provide additional notice.

    13. Contact

    For privacy questions or requests, contact: support@starboundlabs.com

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